Public Management around the world is subject to major changes. New technologies, external pressures on state and municipal budgets, and the necessary redefinition of the relation between those providing public services and those consuming them are the main drivers of this development. Public management has to proactively tailor internal structures, processes and services to respond to the challenges of the future.
Mainland and Public Management
Mainland supports clients in the public sector in the sustainable development of customer orientation, flexibilty and process efficiency. We offer expertise in the following areas:
- strategy building/scenario planning
- strategy controlling (e.g. balanced scorecard)
- change management/re-organisation
- performance support systems
- pricing of public services
- CRM-designs
- development quality-controls
- management training
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